Delivery & Returns
Delivery
Standard UK Delivery - 2-6 working days
Priority Manufacturing & Shipping - 2-3 working days
International - 7-10 working days
All pieces are made in my Hatton Garden studio. Most orders will be made & shipped out within a few working days. Personalised orders; like engraved, diamond, 9k & 18k gold pieces may take a little longer, please get in touch if you need your order urgently, and I will see what I can do.
INSURANCE
Myia Bonner insures each purchase from the time it enters transit until it is delivered to you. All orders require a signature upon delivery, at which point the receiver becomes responsible for the shipment. When a recipient other than yourself is specified for delivery purposes, you also accept that the third party’s signature is sufficient proof of delivery and fulfillment by Myia Bonner.
If you allow the carrier to leave the parcel outside your front door without a receiver’s signature, Myia Bonner does not take responsibility for the delivery.
WARRANTY
We offer a 90 day warranty for all orders placed after March 2023. Our warranty covers general wear and tear and repairs to items as long as all components are present.
Note: All of our jewellery is handmade and may have slight imperfections that make them unique and one of kind. The images on our website are for illustration purposes only.
Returns
If you're not completely satisfied with your purchase, please log into your account via the "account" button in the menu or footer or by clicking here: https://myiabonner.co.uk/account
How to request a refund;
- Log into your account (use the email you originally placed the order with).
- A 6 digit code will be emailed to you
- You will now see your previous order(s)
- Orders that are eligible for a refund will display a "request return" button next to the "buy again" button.
- Click request return
- Select your reason for the return
- Click request return again.
You will receive an email from us when your order has been approved (usually 2-3 working days) with the return instructions.
Once the item has been received and is satisfactory for a full refund, another email will be sent to confirm the completion of your refund.
It may take a few days depending on your original payment method for the refund to show on your bank statements.
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- Please note -
Some items are not eligible for refund and will not show a "return request" button in your account.
- All solid 9k, 14k, 18k gold & platinum pieces are made-to-order and can not be returned.
- All personalised and engraved pieces can not be returned.
- All earrings due to health & safety regulations can not be returned.
In some circumstances, we may offer you a partial refund on made-to-order / bespoke items, minus 25% of the order value which is towards the cost of making the item under your instruction (placing the order).
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Goods will only be accepted for a full refund if you cancel the order in writing within 14 days of the date you received the item(s).
The item must be returned within 14 days, unless we have notified you otherwise.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. Once received, we will be happy to refund / exchange the item for an alternative product.
The item is your responsibility until it reaches us. For your own protection we recommend that you send the jewellery back using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Faulty Items
In the extreme rare case that an item arrives faulty, you are eligible, upon inspection by our team to an exchange, repair or refund as per the consumer rights act 2015.
If you believe an item was faulty upon arrival or not as described, you will need to contact us and send the item back for inspection by our team to determine if the item was faulty prior to delivery.
Jewellery Care
We have a comprehensive guide available to help you to look after your new jewellery and to make sure it lasts a lifetime.
