If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of order receipt for a full refund.
For gift purchases, items can be sent back within 28 days for exchange and/or gift certificate.
Faulty items can be returned 90 days after purchase for exchange/repair. After the 90 days, a small fee will be charged for repair and reconditioning.
- Please note -
Personalised, engraved and made to order pieces cannot be returned.
All rings are made to order, you can request a ring sizer before purchasing, or there will be a small fee for re-sizing.
We regret that in compliance with the current UK Health and Hygiene regulations, we cannot accept the return of pierced items such as earrings or piercings.
This does not affect your statutory rights.
Goods will only be accepted for a full refund (shipping costs not included) if the customer cancels the order in writing within 14 days of the order date. The item must be returned within 14 days, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
- Request a ring sizer before you purchase a ring -
If you decide not to purchase the ring after purchasing this option, you will be charged a fee of £5 for the 'Request A Ring Sizer' service.